Refunds and Returns
Cancellation & Refund Policy for trondisc.com
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Thank you for shopping at trondisc.com. We appreciate your interest in our Tron identity disc replicas.
Below are the terms regarding cancellations and refunds:
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1. Cancellation Policy
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Before Shipment
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Orders can be cancelled if they have not yet been shipped. To check your order status or request a cancellation, please contact us at help@trondisc.com.
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A 7% transaction and processing fee will be deducted from the refund amount. This charge covers payment gateway fees, card processing costs, and administrative expenses incurred during the order and cancellation process.
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Refunds are initiated within 3–4 business days, but depending on your bank, it may take up to 7–10 business days for the amount to appear in your account.
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After Shipment
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Once an order has been shipped, it cannot be cancelled.
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However, you may return the item in accordance with our Return Policy (see below)
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2. Return Policy
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Returns must be initiated within 7 days of receiving the product.
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The product must be returned in its original condition, undamaged, and with all its components included. The return shipping costs will be borne by you, the customer.
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To initiate a return, please contact our customer service to obtain a return authorization and return instructions.
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3. Refund Policy
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Eligibility: Refunds are only eligible for defective products or products that do not match the description on our website.
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Condition: Upon receipt of the returned product, it will be inspected by our team. If the return is approved, a refund will be processed to your original method of payment.
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Processing Time: Refunds are typically processed within 7-10 business days after we receive and inspect the returned item.
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Partial Refunds: In cases where the product is returned not in its original condition, damaged, or missing parts for reasons not due to our error, only a partial refund will be issued.
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4. Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as custom-made products (unless defective). Please get in touch if you have questions or concerns about your specific item.
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5. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@trondisc.com
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6. Contact Us
If you have any questions about our Cancellation & Refund Policy,
please contact us at: