Refunds and Returns
Cancellation & Refund Policy for trondisc.com
Thank you for shopping at trondisc.com. We appreciate your interest in our Tron identity disc replicas.
Below are the terms regarding cancellations and refunds:
1. Cancellation Policy
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Before Shipment
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Orders can be cancelled if they have not yet been shipped. To check your order status or request a cancellation, please contact us at help@trondisc.com.
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A 7% transaction and processing fee will be deducted from the refund amount. This charge covers payment gateway fees, card processing costs, and administrative expenses incurred during the order and cancellation process.
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Refunds are initiated within 3–4 business days, but depending on your bank, it may take up to 7–10 business days for the amount to appear in your account.
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After Shipment
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Once an order has been shipped, it cannot be cancelled.
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However, you may return the item in accordance with our Return Policy (see below)
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2. Return Policy
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Returns must be initiated within 7 days of receiving the product.
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The product must be returned in its original condition, undamaged, and with all its components included. The return shipping costs will be borne by you, the customer.
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To initiate a return, please contact our customer service to obtain a return authorization and return instructions.
3. Refund Policy
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Eligibility: Refunds are only eligible for defective products or products that do not match the description on our website.
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Condition: Upon receipt of the returned product, it will be inspected by our team. If the return is approved, a refund will be processed to your original method of payment.
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Processing Time: Refunds are typically processed within 7-10 business days after we receive and inspect the returned item.
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Partial Refunds: In cases where the product is returned not in its original condition, damaged, or missing parts for reasons not due to our error, only a partial refund will be issued.
4. Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as custom-made products (unless defective). Please get in touch if you have questions or concerns about your specific item.
5. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@trondisc.com
6. Contact Us
If you have any questions about our Cancellation & Refund Policy,
please contact us at: